Life Sciences Practice · Pharma & Biotech

Veeva & Salesforce
for Life Sciences.

Deep hands-on delivery across Veeva CRM, Vault, Medical CRM, and multi-instance data migrations — for the world's most regulated commercial organizations. Clients include Janssen/J&J, AstraZeneca, Santen, and Actavis.

4+
Major Pharma Clients
3
Veeva Clouds Delivered
Global
Multi-instance Migrations
20+
Years Enterprise Experience
Pharma & Biotech Clients
Janssen / J&J GLOBAL
AstraZeneca GLOBAL + US
Santen OPHTHALMOLOGY
Actavis GENERICS
Client Delivery
Proven at global pharma scale.

Hands-on implementation across the Veeva platform — not just configuration, but architecture, data migration, and Salesforce integration for major commercial organizations.

Flagship · Global

Janssen / J&J

Veeva CRM · Commercial Cloud · Global Rollout

Enterprise Veeva CRM implementation for one of the world's largest pharmaceutical organizations — spanning multiple therapeutic areas, global BUs, and complex territory alignment across international commercial teams.

Veeva CRM
Territory Alignment
Call Planning
Sample Management
KOL Management
Global + US

AstraZeneca

Veeva CRM · Vault Integration · Multi-instance Migration

Veeva CRM rollout spanning Global and US business units — multi-instance data migration, territory realignment, Vault integration for compliant promotional content, and HCP relationship management across oncology and cardiovascular commercial teams.

Multi-instance Migration
Vault Integration
HCP/HCO Management
Approved Email
MyInsights
Ophthalmology

Santen

Veeva CRM · Medical CRM · Commercial Operations

Veeva CRM and Medical CRM implementation for Santen's ophthalmology commercial operations — HCP targeting, call activity tracking, MCCP planning, and Medical Affairs integration for a focused specialty therapeutic area.

Medical CRM
MCCP
HCP Targeting
Medical Affairs
CLM
Generics

Actavis

Veeva CRM · Data Migration · Commercial Ops

Veeva CRM implementation and data migration for Actavis's generics commercial organization — account and contact data migration, territory configuration, call planning setup, and integration with back-office systems for a high-volume generics commercial model.

Data Migration
Territory Config
Account Management
Back-office Integration
Platform Coverage
Veeva Modules We Deliver.

Full implementation capability across Commercial Cloud, Development Cloud (Vault), and Data Cloud — not just CRM.

💊

Commercial Cloud

Field Force & HCP Engagement
  • Veeva CRM / Vault CRM
  • Territory Management & Alignment
  • Call Planning & Activity Tracking
  • Sample Management & Compliance
  • KOL / HCP Relationship Management
  • Approved Email (Compliant Outreach)
  • CLM (Closed Loop Marketing)
  • Events Management
  • MyInsights (Standard & Custom)
  • Medical Inquiry & Coaching Reports
  • MCCP (My Customer Calls Planning)
  • Consent Capture & Order Management
🗂️

Development Cloud (Vault)

R&D, Regulatory & Medical Affairs
  • PromoMats (Promotional Content MLR)
  • MedComms (Medical Affairs Content)
  • eTMF (Trial Master File)
  • CTMS (Clinical Trial Management)
  • Registrations & Submissions
  • Submissions Archive & Publishing
  • Safety Docs
  • Digital Asset Management
  • Vault CRM Migration (CRM → Vault CRM)
  • Vault ↔ Salesforce Integration
  • Vault ↔ SAP / Oracle ERP
📊

Data & Salesforce Layer

Analytics, Health Cloud & AI
  • Veeva ↔ Salesforce Health Cloud
  • HCP / HCO 360 Unified Profiles
  • Data Cloud for Life Sciences
  • Einstein AI Engagement Scoring
  • Agentforce for Medical Affairs
  • CRMA Dashboards & Analytics
  • Multi-instance Data Migration
  • OpenData & Network Integration
  • Marketing Cloud for HCP Outreach
  • MLR-Compliant Email Journeys
  • MuleSoft / REST API Integrations
What We Deliver
End-to-end life sciences delivery.

From first assessment through go-live and managed services — the full delivery lifecycle for Veeva and Salesforce in regulated environments.

🚀

Veeva CRM Implementation

Full-lifecycle Veeva CRM delivery for pharma and biotech commercial teams — scoping, design, build, validation, and go-live.

  • Territory design and alignment configuration
  • HCP/HCO account model and hierarchy setup
  • Call activity, sample management, and CLM
  • Approved Email and Events Management
  • MyInsights custom dashboards and KPIs
  • End-user training and change management
🔄

Vault CRM Migration

Structured transition from legacy Veeva CRM to Vault CRM — with assessment, custom integration review, and full program management.

  • Current-state assessment and gap analysis
  • Custom integration inventory and re-architecture
  • Data mapping and migration planning
  • Change management and stakeholder comms
  • Phased execution with rollback controls
  • Post-migration hypercare and validation
🗄️

Data Migration

Multi-instance data migrations for complex pharma organizations — full data integrity validation in regulated environments.

  • Source-to-target mapping and reconciliation
  • HCP/HCO deduplication and master data cleanse
  • Veeva OpenData and Network alignment
  • Multi-instance consolidation and tenant merges
  • Audit-ready migration documentation
  • Post-migration data validation and sign-off
🔗

Vault & Salesforce Integration

Connect Veeva CRM and Vault to Salesforce Health Cloud, Marketing Cloud, and ERP — unified commercial data across the full stack.

  • Veeva CRM ↔ Salesforce Health Cloud sync
  • Vault PromoMats ↔ MLR workflow automation
  • Marketing Cloud HCP journey orchestration
  • MuleSoft / REST API custom connectors
  • ERP (SAP, Oracle) integration patterns
  • Real-time and batch data pipelines

Validation & Compliance (CSV)

Computer System Validation and 21 CFR Part 11 compliance support for Veeva implementations in regulated GxP environments.

  • IQ / OQ / PQ validation documentation
  • 21 CFR Part 11 audit trail configuration
  • GxP risk assessment and GAMP classification
  • SOX / SOC1 evidence and change control
  • Regulatory submission readiness
  • Audit support and remediation
🛡️

Managed Services & Support

Post go-live Veeva administration, release management, and enhancement delivery — keeping your commercial platform current and compliant.

  • Veeva seasonal release management
  • Ongoing admin and configuration support
  • Enhancement backlog delivery
  • Help desk Tier 2/3 escalation support
  • Performance monitoring and optimization
  • Compliance posture maintenance
Migration Readiness
Vault CRM Migration Partner.

Veeva has set Vault CRM as the next-generation platform for life sciences commercial teams. ETI supports the full migration lifecycle — from assessment through cutover.

CRM → Vault CRM:
Plan it right.

What changes. What doesn't. What needs re-architecting.

Vault CRM is not a simple upgrade — custom integrations, MyInsights dashboards, Approved Email configurations, and data models all require assessment before migration. ETI provides the technical depth to scope what's actually involved before you commit to a timeline.

Request Migration Assessment
1
Education & Readiness

Understand Vault CRM feature parity, gaps vs. legacy CRM, and organizational readiness across commercial, IT, and Medical Affairs stakeholders.

2
Assessment, Strategy & Planning

Custom integration inventory, data model review, MyInsights audit, configuration gap analysis, and a detailed project plan with realistic milestones.

3
Execution & Cutover

Phased migration execution with parallel run validation, field force training, stakeholder communications, and hypercare through first close cycle.

Why ETI for Life Sciences
Veeva depth.
Salesforce breadth.

The gap most Veeva partners can't fill.

Most Veeva delivery partners are Veeva-only shops. ETI brings the full Salesforce stack to life sciences — connecting Veeva CRM to Agentforce, Data Cloud, Marketing Cloud, and Revenue Cloud so your commercial platform is part of one connected enterprise, not a standalone system.

When your Veeva implementation needs Health Cloud integration, MLR-compliant Marketing Cloud journeys, Einstein AI on top of commercial data, or MuleSoft connecting Vault to SAP — that's where ETI goes where Veeva-only partners stop.

💊
Veeva CRM + Vault

Commercial Cloud, PromoMats, eTMF, data migrations

🏥
Salesforce Health Cloud

Unified HCP/HCO 360, care network, provider data

🤖
Agentforce & Data Cloud

AI on commercial data, engagement scoring, segmentation

📧
Marketing Cloud

MLR-compliant HCP journeys, approved content delivery

🔗
MuleSoft & ERP

Vault ↔ SAP / Oracle, back-office integration layers

Regulatory & Compliance
Built for regulated environments.

Every life sciences engagement is designed with compliance in mind — not bolted on at the end.

21 CFR Part 11 Compliance
Computer System Validation (CSV)
GxP / GAMP 5 Alignment
SOX / SOC1 Audit Readiness
MLR Workflow Compliance
HCP Consent & Privacy
Aggregate Spend Tracking
Audit Trail & Data Lineage

Ready to advance your
Veeva practice?

Whether you're implementing Veeva CRM for the first time, planning a Vault CRM migration, or connecting Veeva to the broader Salesforce stack — let's talk.

Discovery Call (30 min) Send a Message