AI & Data
Agentforce, Data Cloud & Einstein AI

The foundation of the intelligent enterprise — unified data, autonomous agents, and predictive AI working together.

🤖
AI & Data

Agentforce New

Autonomous AI agents for Service, Sales, SDR, and Ops — grounded in Data Cloud with Atlas reasoning, guardrails, and full audit trail.

☁️
AI & Data

Salesforce Data Cloud Hot

Real-time customer 360 — ingest, unify, and activate data from 150+ sources to power AI, segmentation, and personalization at scale.

🧠
AI & Data

Einstein AI & Copilot

Predictive scoring, next-best-action, generative drafts, and Einstein Copilot embedded across every Salesforce cloud your teams use daily.

📊
AI & Data

CRM Analytics (CRMA)

Tableau CRM dashboards, AI-powered insights, predictive lenses, and embedded analytics within Salesforce for data-driven decisions.

Marketing
Marketing Cloud, Pardot & Referral

End-to-end marketing automation, loyalty, and referral programs — from strategy through campaign execution.

📧
Marketing

Marketing Cloud Hot

Email Studio, Journey Builder, Mobile Studio, Advertising Studio — omnichannel marketing automation with real-time personalization and triggered journeys.

🎯
Marketing

Account Engagement (Pardot)

B2B marketing automation — lead scoring, nurture journeys, Salesforce-native syncing, and ROI reporting for demand generation teams.

🔁
Marketing

Referral Marketing Programs New

End-to-end referral program architecture — advocate tracking, reward automation, referral code lifecycle, and Marketing Cloud journey orchestration for millions of advocates.

🏆
Marketing

Loyalty Management

Points programs, tiered member benefits, redemption flows, and personalized loyalty journeys integrated with Marketing Cloud and Data Cloud.

Sales & Revenue
Revenue Cloud, CPQ & Sales

Complete quote-to-cash automation, partner channels, and e-commerce for enterprise revenue operations.

💼
Sales & Revenue

Sales Cloud

Opportunity management, forecasting, pipeline automation, territory design, and Einstein-powered sales productivity for enterprise sales organizations.

Sales & Revenue

Revenue Cloud & CPQ Hot

Salesforce CPQ, Revenue Cloud Advanced, and Billing — product catalog, pricing rules, subscription lifecycle, ASC 606, and full quote-to-cash automation.

🤝
Sales & Revenue

Partner Relationship Mgmt (PRM)

Partner portals, deal registration, co-selling workflows, channel incentives, and Experience Cloud-powered partner communities.

🛒
Sales & Revenue

Salesforce Commerce Cloud

B2B and B2C Commerce — storefront setup, product catalog, promotions, order management, and integration with Sales Cloud and Marketing Cloud.

Service & Field
Service Cloud & Field Service Lightning

From contact center AI to field workforce scheduling — complete customer service transformation.

🎧
Service & Field

Service Cloud

Case management, omnichannel routing, knowledge base, SLA automation, and AI-powered consoles for contact centers and support teams.

🔧
Service & Field

Field Service Lightning (FSL) Hot

Workforce scheduling, dispatching, work order management, mobile field technician app, contractor management, and AI-powered scheduling optimization.

💬
Service & Field

Digital Engagement & Messaging

In-App & Web Messaging, WhatsApp, SMS, and chat — skills-based routing, bot deflection, and real-time agent handoff within Service Cloud.

🌐
Service & Field

Experience Cloud (Communities)

Customer portals, partner communities, and self-service sites — branded, secure, and connected to your CRM data.

Life Sciences
Veeva CRM & Life Sciences

Purpose-built CRM for pharma, biotech, and medical device commercial teams — integrated with Salesforce Health Cloud and Data Cloud.

💊
Life Sciences

Veeva CRM Hot

Veeva CRM implementation for pharma and biotech commercial teams — territory management, call planning, sample management, and KOL tracking for field reps.

📈
Life Sciences

Veeva Vault & CRM Integration

Connect Veeva CRM with Vault (PromoMats, MedComms, RIM) and Salesforce Health Cloud — unified HCP profiles, content compliance, and MLR approval workflows.

🏭
Life Sciences

Veeva + Salesforce Health Cloud

Bridge Veeva commercial data with Salesforce Health Cloud — unified HCP/HCO 360 views, Einstein AI engagement scoring, and Data Cloud-powered segmentation for life sciences teams.

🏥
Life Sciences

Health Cloud

Patient and member management, care plans, provider networks, utilization management, and AI for next-best-action in healthcare and payer environments.

Platform & Dev
Integration, Custom Dev & Managed Services

The technical backbone — connecting every cloud, building every custom component, and keeping it all running post go-live.

🔗
Platform & Dev

MuleSoft & Integration

API-led connectivity, ERP integrations (SAP, NetSuite, Oracle), real-time event streaming, and enterprise middleware architecture with MuleSoft.

⚙️
Platform & Dev

Custom Apex & LWC Dev

Complex Salesforce development — Apex triggers, batch jobs, Lightning Web Components, OmniStudio, and automation beyond declarative tools.

🚀
Platform & Dev

DevOps & CI/CD

Salesforce DevOps Center, Salto.io, Git-based pipelines, automated testing, and release management across sandbox environments.

🛡️
Platform & Dev

Managed Services & Support

Ongoing administration, release management, technical debt remediation, AI optimization, and Tier 2/3 support across all Salesforce clouds.

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