Platform & Integration Practice

The technical backbone
every Salesforce
org needs.

MuleSoft API integration, custom Apex and LWC development, DevOps CI/CD pipelines, and managed services — the platform engineering layer that makes everything else work, and keeps it working.

150+
Integrations built
20+
Years Salesforce Dev
6
ERP systems integrated
100%
Bulk-safe & governor-compliant
Core Capabilities
Platform depth across
every layer.

ETI provides the technical delivery layer other consultancies can't — custom development, integration architecture, and DevOps that keep enterprise Salesforce orgs running cleanly under load.

Integration

🔗 MuleSoft & API Integration

API-led connectivity architecture — connecting Salesforce to ERP, data warehouses, legacy systems, and third-party SaaS using MuleSoft Anypoint Platform, REST, SOAP, and event-driven patterns.

  • MuleSoft Anypoint Platform implementation
  • ERP integration — SAP, NetSuite, Oracle, Dynamics
  • REST and SOAP API design and documentation
  • Event-driven architecture with Salesforce Platform Events
  • Amazon AppFlow for S3, Redshift, and AWS service integration
  • Heroku Connect and middleware proxy patterns
  • ESB architecture for high-volume transactional flows
  • OAuth 2.0 and External Client App (Spring '26) configuration
Development

⚙️ Custom Apex & LWC

Complex Salesforce development beyond declarative tools — bulk-safe Apex triggers, batch jobs, queueable chains, Lightning Web Components, and OmniStudio FlexCards and OmniScripts.

  • Bulk-safe Apex triggers with handler pattern architecture
  • Batch Apex, Queueable Apex, and Scheduled jobs
  • Lightning Web Components for custom UI
  • OmniStudio FlexCards, OmniScripts, and Integration Procedures
  • Apex REST and SOAP web service endpoints
  • Custom Metadata and Custom Settings frameworks
  • Shield Platform Encryption implementation
  • Salesforce Flow — Master Flow + Subflow architecture
DevOps

🚀 DevOps & CI/CD

Salesforce release management and DevOps — Git-based pipelines, automated testing, sandbox strategy, and environment management for enterprise orgs with multiple release tracks.

  • Salesforce DevOps Center implementation
  • Salto.io diff-based deployment pipelines
  • Git branching strategy for Salesforce metadata
  • Automated Apex test execution and coverage gates
  • Sandbox refresh and data masking strategy
  • Change set migration and package development
  • Release notes and change documentation
  • Rollback planning and deployment risk management
Managed Services

🛡️ Managed Services & Support

Ongoing Salesforce administration, development backlog delivery, technical debt remediation, and Tier 2/3 support — across all clouds, post go-live.

  • Salesforce admin and developer retainer support
  • Seasonal release impact assessment and deployment
  • Technical debt remediation and code review
  • Performance monitoring and governor limit management
  • Enhancement backlog prioritization and delivery
  • Security review — profiles, permission sets, sharing rules
  • OWD and sharing architecture review and remediation
  • Tier 2/3 escalation support for complex issues
Integration Architecture
How ETI connects Salesforce
to the enterprise.

Integration is not a one-way street. Every enterprise Salesforce org is part of a larger architecture — connected to ERP, data warehouses, middleware, external portals, and third-party APIs. ETI builds the full picture.

Real integrations,
at production scale.

ETI integration patterns we've built and maintain

At HomeServe we maintain a live Salesforce → Heroku ESB → Sitecore → Contentful integration chain handling millions of referral events. At Moody's we built MuleSoft → NetSuite billing sync for $2.5B ARR. At Amazon AppFlow we architected S&P DJI ETF reporting with OAuth 2.0 External Client App authentication.

These aren't proof-of-concept integrations — they're production systems with SLAs, error handling, dead-letter queues, and retry logic. That's the level ETI builds to.

Discuss Your Integration
☁️
Salesforce → ERP

Quote/Order to NetSuite, SAP, Oracle — real-time and batch via MuleSoft

🔀
Salesforce → Data Warehouse

Amazon AppFlow, Heroku Connect, or MuleSoft to Redshift, Snowflake, BigQuery

🌐
Salesforce → CMS / Portal

Sitecore, Contentful, and custom portal integrations via REST API and Platform Events

📧
Salesforce → Marketing Platforms

Marketing Cloud, Pardot, and third-party ESP sync with bi-directional contact/lead flow

🔐
OAuth 2.0 & External Client Apps

Spring '26 External Client App configuration replacing Connected Apps for modern auth

📡
Event-Driven & Streaming

Platform Events, Change Data Capture, and pub/sub patterns for real-time integration

Technology Stack
Technologies we work with.

The platforms, tools, and frameworks ETI brings to every engagement.

MuleSoft Anypoint
Heroku Connect
Amazon AppFlow
REST & SOAP APIs
Platform Events
Change Data Capture
Apex (Triggers, Batch, Queueable)
Lightning Web Components
OmniStudio / FlexCards
Salesforce Flow
Salesforce DevOps Center
Salto.io
Git / GitHub / Bitbucket
Shield Platform Encryption
OAuth 2.0 / External Client Apps
SAP / NetSuite / Oracle / Dynamics
Snowflake / Redshift / BigQuery
Sitecore / Contentful
What We Deliver
Every platform engagement,
covered.

From greenfield integration architecture through ongoing managed services — the full technical delivery lifecycle.

🔗

Integration Architecture

End-to-end integration design — API strategy, middleware selection, error handling, and production-grade implementation.

  • Integration landscape assessment and gap analysis
  • API-led connectivity design (Experience, Process, System layers)
  • MuleSoft Anypoint implementation and flows
  • Error handling, retry logic, and dead-letter queues
  • Performance and throughput testing
  • Integration monitoring and alerting setup
⚙️

Custom Apex Development

Complex Salesforce automation — bulk-safe triggers, batch processing, and integration code built to governor-limit standards from day one.

  • Trigger handler framework design and implementation
  • Batch Apex for high-volume data processing
  • Queueable chains for async multi-step automation
  • Apex REST endpoints for external system integration
  • Code review and technical debt remediation
  • Test class coverage to 85%+ with meaningful assertions

Lightning & OmniStudio UI

Custom Lightning Web Components and OmniStudio FlexCards, OmniScripts, and Integration Procedures for complex UI requirements.

  • LWC component design and implementation
  • OmniStudio FlexCard layouts for 360° views
  • OmniScript guided processes and wizard flows
  • Integration Procedure orchestration
  • Accessibility (WCAG 2.1) and mobile-responsive design
  • Performance optimization and LWC lifecycle management
🚀

DevOps & Release Management

Git-based deployment pipelines, automated testing, sandbox management, and change governance for enterprise orgs.

  • DevOps Center or Salto.io pipeline setup
  • Git branching and metadata versioning strategy
  • Automated Apex test gates in CI pipeline
  • Sandbox tier strategy and refresh scheduling
  • Destructive change management and rollback planning
  • Release documentation and ARB governance support
🔐

Security & Governance

Salesforce security architecture — OWD, sharing rules, permission sets, Shield encryption, and guest user risk management.

  • OWD tightening and sharing rule design
  • Permission set and permission set group architecture
  • Shield Platform Encryption key management
  • Guest user access audit and remediation
  • OAuth 2.0 and External Client App configuration
  • Security Health Check review and remediation
🛡️

Managed Services

Ongoing Salesforce administration, development retainer, and Tier 2/3 technical support across all clouds post go-live.

  • Dedicated Salesforce admin and dev retainer
  • Seasonal release review and deployment
  • Governor limit monitoring and proactive alerts
  • Technical debt backlog prioritization
  • Enhancement delivery and sprint-based development
  • Escalation support for production incidents
Related Practice Areas
Platform connects every practice.

Integration and custom development underpin every other Salesforce cloud ETI implements.

Need the technical layer
done right?

Whether it's a complex integration, custom Apex that's hitting limits, a DevOps pipeline, or ongoing managed services — let's talk about what's broken and how to fix it.

Platform Discovery (30 min) Send a Message